Unily, a leader in employee experience (EX) platforms, has introduced its latest innovation, the Insight Center, aimed at transforming how enterprises manage and interact with digital assistants. This new offering features a unique Bring-Your-Own-Assistant (BYOA) and Bring-Your-Own Large Language Model (BYOLLM) approach, allowing organisations to integrate their preferred digital assistants seamlessly into their workflows. This move addresses the complexities faced by large enterprises as they seek to adopt AI technologies.
The Insight Center was unveiled at Unily’s annual EX event, Unite 24, where the company also introduced the Unily Go mobile app, designed to enhance communication and engagement for frontline workers. This app aims to bridge the gap between companies and their employees, particularly those in sectors such as hospitality, manufacturing, and retail, who may not have regular access to desktop computers.
In today’s rapidly evolving digital landscape, the increasing use of multiple digital assistants across various business functions—such as human resources, sales, and customer service—has led to a growing need for efficient management solutions. The Insight Center provides a central access point for employees to interact with all the digital assistants their organisation has adopted. Its user-friendly interface ensures that employees can easily find the assistance they need, while its AI capabilities help predict and prioritise user requirements.
Chris Ciauri, CEO of Unily, emphasised the necessity of simplifying the technology landscape for modern enterprises. “The AI race has sparked a convergence of technologies that can add unnecessary complexity to an already crowded digital landscape,” he noted. “We built the Insight Center to provide enterprises with an effective solution for surfacing best-in-class technologies safely and intuitively.”
Unily has partnered with Workgrid, a leader in digital assistants, to enhance the capabilities of the Insight Center. This partnership will integrate Workgrid’s AI assistant, which includes over 50 pre-built integrations with popular platforms such as ServiceNow, Atlassian Jira Service Management, and Zendesk. This collaboration is designed to streamline workflows and eliminate digital friction for demanding organisations.
The Unily Go app complements the Insight Center by offering a mobile-first experience aimed at improving internal communication and fostering community among employees. With direct messaging features, the app enables secure and user-friendly communication for frontline workers, reducing reliance on less secure platforms like Facebook and WhatsApp, which can pose risks to proprietary data.
Sam Hassani, CTO of Unily, highlighted the importance of connectivity for frontline workers. “With Unily Go, these workers can keep in touch, stay updated on company news, and build connections with colleagues around the world,” he said, adding that enhancing employee engagement is vital for business success.
Both the Insight Center and Unily Go app are expected to be available as part of the Unily employee experience platform in 2025. As with all Unily products, these features will be customisable to align with an organisation’s corporate branding, ensuring a cohesive experience for users. For more information, visit https://www.unily.com/insights/blogs/a-more-flexible-secure-approach-to-ai
